KITTYMAKER™

Ordering

Q: How do I place an order?
A: Browse our products and add your desired items to the cart. When you’re ready, proceed to checkout and follow the on-screen instructions to complete your purchase.

Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible.

Shipping

Q: What are your shipping times?
A: Shipping takes 7-14 business days. You will receive a confirmation email with tracking information once your order has shipped.

Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping times may vary depending on the destination.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Products

Q: How do the Sanrio lights work?
A: Our kitty lights operate by clicking a button once to turn on, clicking again to turn off, and additional clicks to change speed and mode. They are rechargeable and come with a charger.

Q: Are the Sanrio lights safe for all cars?
A: Yes, our kitty lights are designed to be safe for all cars. They can also be placed in various locations as per your preference.

Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other popular payment methods.

Q: Is my payment information secure?
A: Yes, our website uses secure encryption to ensure your payment information is protected.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of purchase. The product must be unused and in its original packaging. Please contact our customer service team to initiate a return.

Q: How do I request a refund?
A: To request a refund, please contact our customer service team with your order number and reason for return. Refunds will be processed within 7-10 business days after we receive the returned item.

Contact Us

Q: How can I contact customer service?
A: You can reach our customer service team via email at info@kittysgloo.com or by filling out the contact form on our website.

Our Sanrio lights™ are incredibly simple to use. Just remove the sticker from the back of the product and place it in your desired spot. Each Sanrio light™ also comes with a charger, which you can use once a week to keep it powered.

Our shipping estimates vary depending on the country & state you reside in.  But our general estimates are following:

*All estimates do not include our 1-2 day order processing time*

United States & Canada: 7-14 Days

Australia & New Zealand: 7-14 Days

United Kingdom: 7-14 Days

Europe: 7-14 Days

Rest of the world: 7-15 days